Community Summit Roadshow

Chicago, IL • Jun 24, 2025​

Hilton Oak Lawn
9999 South Cicero Avenue Oak Lawn, 60453

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Catch Us on Stage

Unlocking AI & Copilot in Dynamics 365 Customer Insights – Journeys for Smarter Marketing

June 24, 2025 • 1:00pm

Discover how the latest AI and Copilot innovations within Dynamics 365 Customer Insights – Journeys are transforming the way marketers engage with customers. In this forward-thinking session, you’ll explore how AI-driven predictive insights empower you to anticipate customer behavior and deliver hyper-personalized content at scale. Learn how Copilot acts as your intelligent assistant, streamlining campaign creation, content personalization, and real-time optimization to maximize marketing impact.

Through case studies and live demonstrations, you’ll see how these cutting-edge capabilities enable seamless integration between customer data, marketing automation, and AI-powered decision-making. Whether you’re looking to elevate your marketing strategies, deepen customer insights, or leverage AI-driven recommendations for continuous campaign improvement, this session will equip you with actionable knowledge to drive superior marketing outcomes in today’s data-driven landscape.

SPEAKER

Jason Bell

Microsoft Practice Lead

The ABC's of CRM: Mastering Dynamics 365 CE

June 24, 2025 • 2:00pm

Join us for “The ABC’s of CRM: Mastering Dynamics 365 CE,” a session tailored for professionals eager to enhance their Dynamics 365 Customer Engagement (CE) skills. This workshop will provide you with a thorough understanding of Dynamics 365 CE’s essential features, focusing on practical applications such as sales automation, marketing operations, and customer service.

You will learn how to effectively configure and customize the platform to meet specific business needs, from adjusting the user interface to setting up automated workflows and efficient data management. Additionally, we will share practical tips and advanced techniques to optimize your daily use of Dynamics 365 CE, including integrating it with other tools to maximize efficiency and effectiveness.
 
This session is perfect for those new to Dynamics 365 CE as well as seasoned users looking to refine their skills, offering valuable insights that will empower you to leverage Dynamics 365 CE to transform your CRM approach and drive greater value in your organization.

SPEAKER

Ashley Steiner

Director of Business Applications, 

Microsoft MVP

Join Elevate Digital

The Community Summit NA Roadshow is a microburst of Summit NA, the largest independent innovation, education and training event for Microsoft Business Applications.

The summit is focused on basic learning, local network, and idea sharing for Dynamics 365 F/SCM, Business Central, Dynamics 365 CE and Power Platform.

Created with a “for user, by user” approach, each stop provides the Microsoft Biz Apps community with a free day of training that includes 15-20 educational sessions, coffee and lunch, and networking, providing the community with:

  • Business application education
  • Intimate networking opportunities
  • Possibilities of new technologies

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